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AITTC is endorsing AccorHotels’ Optimum Service Standards Programme for Indian visitation as part of the new partnership. AITTC is facilitating a service training program to aid the hotel staff in understanding cultural practices better. The training has commenced in Sydney and Brisbane in August, for which the Council will also issue hotels a certificate of accreditation once completed.
The Optimum Service Standards Programme has been launched to cater to the specific cultural needs and growing numbers of Indian travellers to Australia and New Zealand. Accredited hotels have adopted services to meet the needs of this emerging travel market including the translation of hotel welcome kits, menus and business cards, Indian meals in the restaurant, Indian adaptor plugs, TV channels and newspapers to make guests travelling from India feel at home.
The two organisations will also be working closely to promote both inbound and outbound tourism for India. “Our goal is to see growth in bilateral tourism and this partnership with AccorHotels, which has strong presence in both India and Australia, so it will be win-win for both organisations,” said Sandip Hor, Chairman, AITTC.
“Since the launch of the Indian Service Standards, our hotels have experienced an increase in growth from this market, and in particular incentive groups have been on the rise over recent months, a trend we expect to continue,” concluded Simon McGrath, COO, AccorHotels Pacific.
Source: travelnewsdigest.in