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The Lufthansa Group has launched a chatbot called Mildred, which searches for the cheapest flights on its member airlines within a nine-month period.
Users can also narrow their search results to specific dates and booking classes and, when searching for an airfare on the Facebook Messenger app, they can use the full name of their departure and destination airports, the international airport codes or their home city as the starting point. The chatbot knows the nearest airport from which Lufthansa departs and can then find the cheapest prices for an outbound flight with a return flight seven days later.
Users wishing to buy a ticket are redirected to the LH.com mobile website, where they can book the flights directly on their smartphone.
Users do not fill in a form, but rather engage in written dialogue, which is why Facebook Messenger is the right app for Mildred, which remembers the chosen departure airport for 24 hours and answers all other requests from there. The bot is based on a natural language processing platform (NLP), Wit.ai, that understands both English and German.
Sоurсе: tourismupdate.co.za
