Virgin Holidays has given direct access to a holiday rep in their pocket via the My Virgin Holidays app.
The app is one of the first from a UK travel company that provides support for customers at the touch of a button, by phone, email or live chat.
It also stores all travel details in one handy place to save customers the need to print all their documents or remember their travel details.
Built internally at Virgin Holidays, in collaboration with strategic design consultancy Clearleft, the app is designed to make customers lives easier by storing all the essential details in one handy place, giving them the freedom to concentrate on enjoying their holiday.
Forgotten your transfer time? No problem. Need to know details of your excursion? It’s there.
The app even works without the need for racking-up those hefty roaming charges – with all information saved for offline browsing.
On the rare occasion something unexpected happens, help is just a swipe away to help get your holiday back on track.
The full list of features allows Virgin Holidays customers to:
Joe Thompson, managing director at Virgin Holidays, said: “At Virgin Holidays we like to make travelling as easy as possible.
“What better way to put customers in control of their holiday by placing everything they need in the palm of their hands?
“They’ll have peace of mind by not only having direct access to their travel plans at any time, but by knowing that help or advice is just a swipe away, allowing them to concentrate on making great travel memories.”
Virgin Holidays hints that there are ambitious plans for the future of the app too – such as the ability to add excursions onto bookings, view live travel information such as flight and gate times, and even receive weather and check-in notifications.