Cape Town International Airport (CTIA) has joined the global movement to ‘silent airports’.
Airports Company South Africa advises that passenger boarding calls will no longer be made in the domestic and international check-in areas and boarding gate areas as of March 1.
Only limited boarding calls will be made in front of international departures boarding gates.
The announcement comes after OR Tambo International Airport (Ortia) advised passengers in November last year that microphones at the domestic terminal and gates would be switched off. For the majority of domestic flights, standard operating procedures require passengers to start boarding 30 minutes prior the scheduled departure time, and one hour for international flights.
Acsa advised that the only instances where centralised terminal announcements would be made was for irregular operations such as flight time changes, gate changes, system failure, security matters and customer service anomalies, such as lost minors.
Deidre Davids, CTIA Spokesperson said: “At Cape Town International Airport we have noted the feedback from passengers in independent customer surveys citing complaints about noise levels in airports. In keeping with global trends and aviation’s move toward passengers being increasingly self-sufficient, we are adopting the global trend of silent airports,” reported BizCommunity.